At Mikal Arts, we care deeply about your satisfaction and want you to enjoy a smooth shopping experience. While we take great care in ensuring the quality of our products, we understand that sometimes you may need to return or exchange an item. This policy outlines the process, time frames, and conditions for returns, refunds, and exchanges.
Eligibility for Returns
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You may request a return within 7 days from the date your order is delivered.
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Items must be unused, undamaged, and returned in their original packaging with all tags, labels, and accessories included.
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Proof of purchase, such as your order confirmation or receipt, is required to complete the return process.
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Items that have been used, washed, altered, or damaged due to customer handling are not eligible for return.
Non-Returnable Items
Please note that some products are not eligible for return, including:
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Custom-made, personalized, or special-order products
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Items marked as “final sale” on the product page
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Products that cannot be returned due to hygiene and safety reasons
How to Initiate a Return
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Contact us at [email protected] within 7 days of delivery to request a return.
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Provide your order number, product details, and reason for return.
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Our customer service team will guide you through the next steps, including shipping instructions.
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You are responsible for the safe return of the item and any applicable return shipping costs unless the return is due to a mistake on our part (such as a wrong or defective item).
Refund Process
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Once your returned item is received and inspected, we will notify you via email regarding the status of your refund.
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If approved, your refund will be processed within 7–10 business days.
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Refunds will be issued using the same payment method agreed at the time of order.
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If your refund is delayed beyond this time frame, please contact us at [email protected] so we can assist you.
Exchanges
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If you receive a defective, damaged, or incorrect item, you may request an exchange within 7 days of delivery.
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Exchanges are subject to product availability. If the requested item is unavailable, you may choose a refund instead.
Order Cancellations
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Orders cannot be canceled once they have been shipped.
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If you wish to cancel your order before it has been processed and dispatched, please contact us as soon as possible at [email protected].
Important Notes
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Customers are responsible for ensuring the returned items are securely packaged to avoid damage during transit.
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Refunds may be declined if items are returned without prior approval or outside the 7-day return window.
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Mikal Arts reserves the right to amend or update this policy at any time. Any changes will be posted on this page with the “last updated” date.
Contact Us
If you have any questions or concerns about our Refunds and Return Policy, please contact us:
Email: [email protected]